Smarter Week

How to automate it

How to automate “type in new prescriptions and check them against the e-script or fax”

Here is the best way to spend less time on this, best first. Each comes with steps you can follow today.

90 min
typically, every day
45%
of the time can be automated
Some setup
to set up

Fix 1 of 1

Software feature

Use electronic refill, change and transfer requests instead of fax and phone

Most prescribers can receive electronic renewal (RxRenewal), change (RxChange) and cancel requests through Surescripts, and many pharmacy systems support electronic transfers. Fewer faxes to send, retype and chase.

Typically saves about 40% of the time1 h to set up
  1. 1Check that electronic renewal, change and transfer requests are turned on in your pharmacy system.
  2. 2Send refill requests electronically by default; fax only prescribers who cannot receive them.
  3. 3Work the pending-response queue once or twice a day instead of chasing each one.
  4. 4Keep a note of prescriber offices that respond faster to a particular route.
  5. 5Only use tools your organization has approved and covered by a HIPAA business associate agreement (BAA) for anything with patient information.

Tools: Surescripts RxRenewal and RxChange · Your pharmacy system (PioneerRx, PrimeRx, Liberty, BestRx or similar)

Who does this task

Roles in our library that list this as one of their common tasks. Each guide covers the rest of that role’s week.

Pharmacy technician

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Other common tasks for Pharmacy technicians