Smarter Week

How to automate it

How to automate “check emails users report as phishing”

Here are 2 ways to spend less time on this, best first. Each comes with steps you can follow today.

30 min
typically, every day
75%
of the time can be automated
Some setup
to set up

Fix 1 of 2

AutomationBest fix

Automate enrichment and routine responses with playbooks

Playbooks look up IPs, domains and users, check reported phishing emails and close obvious false positives before an analyst sees them.

Typically saves about 55% of the time6 h to set up
  1. 1Pick the alert type that eats the most time, often reported phishing.
  2. 2Build a playbook in Tines, Torq, Microsoft Sentinel or Google SecOps: enrich, check sandboxes and reputation, decide.
  3. 3Have it auto-close clear false positives, quarantine clear phish across mailboxes, and reply to the reporter.
  4. 4Send only unclear cases to an analyst with the evidence attached.

Tools: Tines · Torq · Microsoft Sentinel playbooks · Google SecOps · Microsoft Defender for Office 365 automated investigation

Fix 2 of 2

Software feature

Use your security platform's AI to triage and summarize alerts

Microsoft Security Copilot, Google Security Operations with Gemini, CrowdStrike Charlotte AI and SentinelOne Purple AI can investigate an alert, gather context and suggest a verdict, so analysts start from a summary.

Typically saves about 35% of the time2 h to set up
  1. 1Check which AI features your SIEM or EDR license already includes.
  2. 2Turn on automatic alert triage or summaries for your highest-volume alert types.
  3. 3Ask follow-up questions in plain language ("show other sign-ins from this IP in the last 7 days").
  4. 4Track how often you agree with its verdicts before trusting it for auto-closing.

Tools: Microsoft Security Copilot · Google Security Operations with Gemini · CrowdStrike Charlotte AI · SentinelOne Purple AI

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IT support / HelpdeskSecurity analyst

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