Smarter Week

How to automate it

How to automate “install software and push updates and patches”

Here is the best way to spend less time on this, best first. Each comes with steps you can follow today.

60 min
typically, once a week
75%
of the time can be automated
Some setup
to set up

Fix 1 of 1

Automation

Automate patching and app installs through your MDM and a self-service app store

Your device management tool can push OS and app updates on a schedule and offer a self-service catalogue so people install approved software without a ticket.

Typically saves about 60% of the time4 h to set up
  1. 1Turn on automatic OS and app updates in Intune, Jamf, Kandji, NinjaOne or Automox with a short test ring first.
  2. 2Publish approved apps in Company Portal or Self Service.
  3. 3Point software request tickets to the catalogue.
  4. 4Review the compliance report weekly instead of checking devices by hand.

Tools: Microsoft Intune and Company Portal · Jamf Self Service · Kandji · NinjaOne · Automox

Who does this task

Roles in our library that list this as one of their common tasks. Each guide covers the rest of that role’s week.

IT support / HelpdeskIT / Systems administrator

HourLeak · the 8-minute work audit

How many hours does this cost you?

The free 8-minute check works out where your week goes and gives you your top fixes. The team scan does the same for everyone and adds it up, so you know which leaks to fix first.

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Other common tasks for IT support / Helpdesk teams