Smarter Week

How to automate it

How to automate “check guests in and out and fix booking problems”

Here is the best way to spend less time on this, best first. Each comes with steps you can follow today.

90 min
typically, every day
35%
of the time can be automated
Some setup
to set up

Fix 1 of 1

Software feature

Turn on online and mobile check-in in the PMS

Guests fill in their details, ID and payment before they arrive, so check-in at the desk takes a minute and you have time for the guests who need help.

Typically saves about 35% of the time2 h to set up
  1. 1Check whether your PMS has online check-in, or a partner like Canary or Duve.
  2. 2Turn on pre-arrival messages with the check-in link.
  3. 3Collect ID, signature and card online where the law allows.
  4. 4Use the time saved for welcome and upsells.

Tools: Your hotel PMS (Oracle OPERA Cloud, Mews, Cloudbeds, Apaleo or similar) · Canary Technologies · Duve

Who does this task

Roles in our library that list this as one of their common tasks. Each guide covers the rest of that role’s week.

Hotel front desk / guest services

HourLeak · the 8-minute work audit

How many hours does this cost you?

The free 8-minute check works out where your week goes and gives you your top fixes. The team scan does the same for everyone and adds it up, so you know which leaks to fix first.

Take the free check Scan my team, $49

Answers are anonymous. Leaders only see team totals.

Other common tasks for Hotel front desk staff / guest services